With our generous terms and conditions, you’ll be compensated for your Prague shuttle in the event of any unforeseen circumstances. Nothing is more important to us than treating our customers well.
We guarantee your money back if you have a valid reason not to be satisfied with our Prague transport service. Even if you haven’t paid in advance for your transfer service with us, you’re still entitled to compensation.
If we fail to pick you up at the arranged time due to unforeseen circumstances that are out of our control, we’ll compensate you for the resulting inconvenience, subject to our conditions. To be entitled to your claim, contact us immediately if you can’t find your driver when you arrive at the airport at the time you specified. Please note that we won’t pay a compensation amount greater than the cost of the Prague transfer that you’ve booked. All refunds and compensation claims must be made within 30 days (by email). Beyond that period, you are not entitled to refunds/compensations, but we will still investigate your complaint.
The Customer who uses the services of the Company, PRAGUE AIRPORT SHUTTLE, sro. based in Velvarská 1701/25, Prague, Postal Code 160 00, ID No.: 05907683, accepts these Terms and Conditions, and by signing or placing the order or contract or making a reservation declares explicit consent to these Terms and Conditions to which the order or contract refers. The Customer who does not agree with these Terms and Conditions shall not be entitled to place or sign any contractual document with the Company.
Basic Contract Terms
The Company – a carrier or a mediator of transportation PRAGUE AIRPORT SHUTTLE, sro. based in Velvarská 1701/25, Prague, Postal Code 160 00, ID No.: 05907683, which provides transportation under these Terms and Conditions
The Customer – a person or company who uses the services of the Company on the basis of the order or contract
The Service/Transportation – Transportation or transportation mediation for the Customer, provided or mediated by the Company
Ways to Order
All services are provided in the form of pre-orders; nevertheless, if you need a vehicle immediately, we are usually able to provide a car within 15 minutes. Orders can be made online through our website, where your account is automatically created, then by email or by phone.
The Customer is obliged to behave during transportation according to the driver’s instructions and to follow transport safety regulations. The Customer acknowledges that he has been advised of all circumstances, including safety regulations, prior to transportation. The Customer also undertakes not to harm in any way the carrier’s facilities and to maintain tidiness of the vehicle. When breaching these obligations, the Customer is aware of the responsibility for the damage that is caused by his/her actions to the Company or the ordered carrier.
The Customer is also obliged to board transport within the agreed time unless the objective reality prevents him from boarding the transport on time, for example, for the reasons mentioned above.
Method of Placing Purchase Orders
We ensure all services on the basis of purchase orders in advance. Purchase orders can be placed online on our website or also by e-mail, over the telephone, or by sending an SMS. A contract on the basis of which services are provided by the Company for a Customer is created on the basis of the binding confirmation of the purchase order. The confirmation of a telephone or SMS purchase order is regarded as binding when made by sending an SMS, and the confirmation of an e-mail purchase order or of a purchase order placed via the website is regarded as binding when made by e-mail (the acknowledgement of receipt of a purchase order in the system is not regarded as binding until the purchase order is confirmed by the Company). A purchase order (or a part thereof) confirmed by the Company is regarded as binding on both parties if the terms and conditions agreed at the time of confirmation are not breached. The essential conditions are regarded to be especially the content of the purchase order (the precise specification of transport and of the number of persons to be transported), the price of transport, the method of payment, and the time of execution.
When transfer or another service is paid for in cash, the Driver or representative of the Company accepts only Czech crowns (CZK) and currencies that are optional during the booking process, i.e. British pounds (GBP), Euros (EUR), American dollars (USD), and others. Cash payments in foreign currencies are based on the current Czech crown exchange rate on the day of transport determined by the Company and not on the exchange rate that was current on the day of booking.
By payment card
If a Customer pays by debit or credit card online or directly the Driver or representative of the Company, the payment can be made in the following currencies – CZK, EUR, GBP, and USD and by cards, the logos of which are shown on the website of the Company. If a Customer pays online in advance and the Driver or representative of the Company is informed about the payment, it is not necessary to print a notice of payment etc., for example.
By bank transfer
Payment against an invoice (by bank transfer) is only possible on request. The Company may require that a Pro-forma invoice is paid before a purchase order is executed; failing that, the Company is entitled to cancel the purchase order. Invoices can only be issued in the following currencies – CZK, EUR, USD, or GBP. For invoices issued for foreign customers with a transport price of less than CZK 5,000, the Company is entitled to charge a handling fee of CZK 200 for the receipt of the foreign payment.
Tax Document; Acknowledgement of Receipt of Payment (Deposit)
For payments made directly to the Driver (by payment card or in cash), the Driver will give the Customer an acknowledgement of receipt of payment (usually a simplified tax document) on the day of transport. For payments made online on the website of the Company, an acknowledgement of receipt of the advance payment (deposit) for the service ordered will be sent to the Customer. The final tax document for an advance payment (deposit) made online is issued by the Driver on the day of transport. If a Customer pays against an invoice (by bank transfer), the invoice is issued by the Company, and the price includes VAT. If a document is issued directly by the contractual Driver, the tax document can – but does not have to – include VAT, depending on whether the Driver is or is not a registered VAT payer. All the prices given by the Company are final and include VAT if any.
Method of Payment for the Return Journey
If a booking includes the return journey or a higher number of journeys, the Customer can either pay the total amount at once or pay for each journey separately. The Driver will give a Customer notice of payment/voucher, stating the exact amount paid. If both journeys have been paid, the Customer will submit the notice of payment/voucher to the Driver on the return journey.
For purchase orders where the picking up point is outside Prague and for selected limousines (e.g. Hummer H200, Lincoln, or Mercedes S), tours, and purchase orders mainly for larger groups, the Company may require the payment of a deposit that must be made at least 24 hours before the determined time of picking up. In such cases, the Company will inform the Customer of the necessity of paying a deposit and of the possible method of payment. In case a required deposit is not paid, the Company is entitled to cancel the purchase order with no compensation.
Changes in a Booking and Conditions of Cancellation
Usual transport (transfers)
If a customer wants to change or cancel his booking for some reason, the Customer can do this using the interface of the website of the Company – http://www.prague-airport-transfers.co.uk/, by sending an e-mail, or over the telephone before departure – at least two hours before the time of picking up. If a Customer has already paid for transport and cancelled the transport within the required time limit, the Company will give him all the money back or will not invoice for the service.
Transport with the picking up point outside Prague
Changes to and cancellation of transfers having picking up point other than in Prague are subject to different conditions of cancellation. Cancellation must be made at least 24 hours before the planned time of picking up. Otherwise, the Company charges a 100 % cancellation fee. The reason for applying a 100 % cancellation fee is that all costs have been expended on the already-ordered and not cancelled transport by the Company.
Conditions of cancellation other than those for usual transfers apply to changes to and cancellation of limousines (such as Lincoln, Hummer, and Mercedes S class). A booking must be cancelled at least 24 hours before the planned time of picking up. Otherwise, the Company charges a 100 % cancellation fee. The reason for applying a 100 % cancellation fee is that all costs have been expended on the already-ordered and not cancelled transport by the Company.
Tours, cruises, excursions and other services
A booking must be cancelled at least two hours before the planned journey; otherwise, the Company charges a 100 % cancellation fee. For larger groups or bookings where the payment of a deposit is required, a booking must be cancelled at least 24 hours before the start; otherwise, the Company charges a 100 % cancellation fee. The reason for applying a 100 % cancellation fee is that all costs have been expended on the already-ordered and not cancelled service by the Company.
If a Customer has cancelled a service prepaid online and has the right to have the money returned, the money will be automatically returned to the card that was used when the purchase order was paid. Otherwise, all claims for the return of money and claims for damages, if any, must be made in writing or by e-mail within 30 days. After the lapse of this time limit, the Customer has no claim for the return of money (compensation). Any complaint of a Customer will, however, be properly disposed of also in this case. The compensation of any damage/inconvenience caused is limited to a maximum amount that is equal to the price of the transport for individual booking but does not exceed an amount of CZK 2,000.
In the case of any problem, the following procedure for handling complaints must be followed. If a Customer wants to make a claim for damages, the Company must be informed immediately about the situation that has arisen in the case of any problem. In case a Customer cannot find his Driver or has any other problem with a particular service ordered, he contacts the Company immediately over the telephone using the stated telephone number. If a problem is not solved immediately or to the required extent, the Customer informs the Company of this fact by e-mail or in writing and gives all details concerning the complaint. Then the complaint will be investigated as soon as possible, usually within a few days.
Validity of the Commercial Terms and Conditions
These commercial terms and conditions are valid for an indefinite term starting on 13 March 2015. If these terms and conditions are changed, as reserved by the Company, the commercial terms and conditions in the version valid at the time when the contract was signed, or the valid purchase order was sent are binding on the Customer.