Find an Answer to Your Question
Browse our FAQs for common questions and answers, or contact us with any other questions you may have.
Although we always try to be on time, there might be occasions beyond our control when a small delay can occur. Please allow five minutes’ margin and if your transfer has not arrived by that time, please call the toll-free line (+420) 800 870 888, or the Prague phone (+420) 222 554 211. If you are calling from abroad or from a mobile phone, first dial the country code +420 prior to the phone number.
We cannot guarantee an exact time. The maximum waiting time for transportation from the airport to the centre of Prague is 30 minutes, and the transfer time may take up to one hour. In the case of transportation to the airport, we guarantee a pick-up time in the range of +/- 15 minutes, and a maximum transfer time to the airport of one hour from the time of pick-up.
Due to the nature of shared transport which can have a longer travel time than our private transport, we strongly advise that you book your pickup time at least 3 hours prior to flight departure time.
Shuttle from / to Prague Airport can be ordered any time, but at least two hours in advance and a maximum of 12 months before your date of travel.
Yes, our shuttles run whenever you order them, but for early morning pickups you must make a booking during our normal business hours from 7am until midnight.
No. The fare is valid only within a range of 35km from the airport, which covers almost all of Prague and all Prague hotels. Our online booking system will easily determine if your order falls outside of this area, and we will notify you of this fact during the booking process.
As on most occasions this is usually down to a problem with your spam filter. Please check your spam folder as this usually seems to solve the problem in the majority of cases. Please also check if you entered your e-mail address correctly. If this does not help, please contact us again and we will send you a new confirmation e-mail.
Infants and children do count as one person. Under Czech law and for your safety we must use baby seats for infants and children (aged from 0 months to 8 years). We strongly recommend that you inform us (just tick the baby seat option on the booking form) when making your booking. Children’s seats are provided free of charge.
When paying by cash or card to the driver, please pay all at once (including your return trip) after you arrive at the hotel. Once you have paid, the driver will give you a “transport voucher” which you will then give to the driver on the return journey in lieu of money. If you prefer not to pay for your return transfer at once with your first journey, there is no problem; you can pay for each trip separately. If you opt to pay online in advance, our driver will be automatically informed so you will not need to do anything else.
No, you can pay in any currency which is selectable during your online reservation, which includes currencies like EUR, GBP and USD.
Yes, you can. You are also welcome to pay online using your credit or debit card, which is much more comfortable in respect to other passengers travelling by the same shuttle bus, as they have to wait for your transaction to be accepted, even if the transaction takes less than two minutes.
Your driver will be informed, and will collect you at the new time at no extra charge.
No. All of our vehicles are strictly non-smoking. But there is always time to have a cigarette before boarding your shuttle.
Our driver will be holding a very clear orange card with our company logo and the lead passenger name printed on it. Click here for more information and photos.
Yes. If we are unable to supply the promised service, or the service is not according to our terms and conditions, you will receive your money back or compensation. If there is no driver waiting for you, please contact us ASAP so that we can resolve the situation.
If you are happy with the service then it is customary to tip the driver about 10%. However, our shared shuttle service is low-cost transport, and drivers understand that fact, so tips are not widely expected – rather it is entirely at your discretion.
Please ask our driver. If you tell us in advance we can also prepare for you a tax invoice (mostly for business and corporate customers).
If you are carrying extra-large luggage please let us know in advance, as we may have to send a larger car. Generally, there is no extra charge.
We will take you anywhere you like, but outside of Prague district we provide only private taxi/minibus service. Please send us an email for an exact price quote.
Just follow the link provided in the confirmation e-mail and amend your details online or contact us.
Prague Airport Transfers s.r.o. holds full public liability insurance, as do all of our suppliers. We do however recommend that you hold a valid insurance policy for the duration of your trip.
Yes, our prices are definitely cheaper compared to a regular airport taxi or regular airport shuttle.
In accordance with Czech law, children are obliged to use car seats. Please inform us when making the reservation if children are being transported, so that we may provide the appropriate seating (free of charge).