If we fail to pick you up due to unforeseen circumstances beyond our control at the arranged time, we will compensate you for the inconvenience (subject to our conditions). We will only pay your claim if you fulfil the following conditions - contact us immediately if you cannot find our driver at the arranged time. We will not pay any compensation more than the cost of the journey booked.

If you will pay by credit card online, our drivers are informed that the payment has been made so you do not need to do anything else. If you will pay cash to the driver and are booking a return journey, please pay all at once when you arrive to the hotel. Once you have paid the driver will give you a transport voucher which you can give later to the driver on the return journey in lieu of money. When paying in cash we accept Czech currency (CZK), British pounds (GBP), Euros (EUR) and US$. If paying by credit card we charge your card in CZK (exchange rate can be slighly different, depadns on your bank exchange rate).

If for any reason you wish to cancel your booking, visit link (provided in confirmation email) or send us an email or call us prior to your departure (at least 3 hours before arriving to Prague). If you have already paid, you will get a full refund. If you are booking a return transfer and paying by credit card, there's no partial refund available. If your flight has been cancelled by airline please let us know so we can inform our driver.

Need to change your booking? All changes are free of charge. Just let us know.

What to do if there's no driver waiting for you? In the unlikely circumstance there's no driver waiting for you please call us on Prague TOLL FREE PHONE 800-870-888 or at local no. 777-777-237 (+420-777-777-237). Public phones are located at arrivals lobby.

All your private data are kept confidential

and we do not share information with third parties.