How much in advance should I order a shuttle?

Shuttle from / to Ruzyne Prague Airport must be ordered at least 2 hours in advance.

Do you provide transportation 24 hours a day?

No. The shuttle runs from 7 a.m. till midnight. During other hours you can order private taxi transportation to/from the airport.

Are the shuttle fares valid for the entire area of Prague capital?

No. The fare is valid only within the range of 35km from the airport (which covers almost all of Prague and all Prague hotels). Should it happen that your transportation order falls outside of this area, we will notify you of this fact in the confirmation e-mail.

Do you guarantee the time of departure to / from the airport?

We cannot guarantee an exact time. The maximum waiting time for transportation from the airport to the centre of Prague is 30 minutes (shuttle leaves at intervals of maximally 30 minutes) and transfer time may take up to one hour. In the case of transportation to the airport, we guarantee a pick-up time in the range of +/- 15 minutes and maximum transfer time of one hour.

I did not receive a confirmation e-mail. Why? What should I do?

As on most occasions this is usually down to a problem with your spam filter. Please check your spam folder as this usually seems to solve the problem in the majority of cases. Please also check if you entered your e-mail correctly. If this does not help, please contact us again and we will send you a new confirmation e-mail. If you do not receive a confirmation e-mail when making a booking very close to the time of arrival, our driver will still be there waiting for you (as our automated system will inform the driver).

Do infants count?

Infants and children do count as one person. Under Czech law (and for your safety) we must use special seats for infants and children (ageded from 0 months to 8 years). We strongly recommend that you inform us (just put a comment) when making booking. Children seats are provided free of charge.

Do you transfer children?

Yes. Please do not forget to state the final number of requested children’s car seats in the reservation form. In this case, transportation should be ordered sufficiently in advance.

When and how will I pay for the transportation?

When paying by cash, please pay all at once after you arrive at the Hotel. Once you have paid the driver will give you “a transport voucher” which you will then give to the driver on the return journey in lieu of money. If you opt to pay in advance via paypal our driver will be automatically informed so you will not need to do anything else. However, if you really do prefer not to pay all at once there is no problem; you can pay for each trip separately!

What happens if my outbound flight is delayed?

Your driver will be informed and collect you at the new time at no extra charge.

Am I allowed to smoke during the transfer from / to the airport?

No. All of our vans are nonsmoking.

Where do we meet our driver? How do we recognize our driver?

Our driver will be holding a very clear card (a banner) with our company logo and the lead passenger name printed on it. Click here for more information and photos.

Can I pay by credit card upon arrival?

No, you can't (except private transfers). But you are also welcome to pay online (in advance) using your credit or debit card.

Do you guarantee money back, compensation or refunds?

Yes, if we are unable to supply the promised service you will receive your money back or compensation. If there is no driver waiting for you, please contact us ASAP so that we can remedy the situation.

Do I need to pay in CZK currency?

No, you can pay in GBP, USD or EUR.

Should I tip the driver?

If you are happy with the service then it is customary to tip between 5% and 15%. However, it is entirely at your discretion although please bear in mind that even a very small tip will keep your driver extra happy :)

Can I have a receipt?

Please ask our driver. If you tell us in advance we can also prepare for you a tax invoice (mostly for business and corporate customers).

What if I have huge or extra large luggage?

If you are carrying extra large luggage please let us know in advance as we may have to send a larger car. Generally, there is no extra charge.

Do you offer shuttle transport routes besides airport routes?

We will take you anywhere you like (outside of Prague district we can supply private taxi). Please send us an email for an exact price quote.

I need to change a booking - what should I do?

Just follow the link provided in the confirmation e-mail and amend your details or contact us. All free of charge.

Insurance?

Prague Airport Transfers s.r.o. holds full public liability insurance as well as all of our suppliers. We do however recommend that you hold a valid insurance policy for the duration of your trip.

What happens if I cancel my trip?

You may cancel your booking at any time, please read our terms and conditions.

When can I make a reservation?

You can make a reservation as soon as you have your flight number. Our system allows you to make a reservation a maximum of 9 months before your date of travel.